Usage Limits

This Usage Limit forms an integral part of the agreement between you and Contentful GmbH or Contentful Inc., as applicable, that governs your use of the Contentful Services. Capitalized terms used but not defined below, shall have the meaning outlined in the agreement. If you do not agree with this usage limit, do not use any Contentful Services. The limits outlined below apply solely to current plans, launched on February 1st, 2023, while legacy plans are subject to the legacy usage limit. If your Service Order includes different limits from any of the ones below, then the Service Order takes precedence.

Utility limits

Free

In addition to the baseline limits provided by the plan, the included Intro space provides additional utility limits:

• API calls - 2,000,000 per month

• Asset bandwidth - 0.75 Terabytes (TBs) per month

Total limits for the Free plan thus equal: 

• 3,000,000 API calls per month (plan + Intro space)

• 0.85 TB of asset bandwidth per month (plan + Intro space)

Additional API calls and asset bandwidth consumption are not allowed. Rate limits will be applied to accounts with overages. 

Basic

In addition to the baseline limits provided by the plan, the included Intro space provides additional utility limits:

• API calls - 2,000,000 per month

• Asset bandwidth - 0.75 Terabytes (TBs) per month

Thus, the limits for the Basic plan with no additional space purchases equals: 

• 4,000,000 API calls per month (plan + Intro space)

• 1.5 TB of asset bandwidth per month (plan + Intro space)

Any additional Medium spaces purchased provide additional utility limits:

• API calls - 2,000,000 per month, per space

• Asset bandwidth - 0.75 Terabytes (TBs) per month, per space

Extra API calls will be billed at $5/1,000,000 API calls/month. Extra asset bandwidth consumption will be billed at $65/1 TB/month. The fees apply per starting quota of API calls/TB. Contentful does not set a cap on extra API calls and asset bandwidth your organization can consume. Note that utility limits can only be exceeded if your organization has a valid credit card or other accepted payment method on record.

Premium

Each Intro, Medium and Large space adds the following additional quota every month:

• Asset bandwidth - 0.75 Terabytes (TBs) per month, per space

Each Extra Large and Max space on Premium plans add the following additional quotas:

• Asset bandwidth - 2 Terabytes (TBs) per month, per space

NOTE: These limits also apply to Trial spaces.

API calls for Premium and Premium Plus customers do not accrue overages, and are bound by our technical limits. Extra asset bandwidth consumption will be billed at $65/1 TB/month. The fees apply per starting quota of TB. Contentful does not set a cap on the asset bandwidth your organization can consume. Note that utility limits can only be exceeded if your organization has a valid credit card or other form of accepted payment method on record.

The usage of asset bandwidth is measured on a calendar monthly basis. The usage is reset to zero on the first day of each new period. For example, if you signed up on the 15th, your usage period is set to be from the 15th to the 14th of a calendar month.

Space and user limits for Free customers

Free organizations can only purchase additional spaces by upgrading to the Basic plan on the subscription page, located under the organizational settings of the Contentful web app. The Free plan includes the following limits:

Space and user limits for Basic customers

Basic organizations can purchase additional spaces on the subscription page, located under the organizational settings of the Contentful web app. The Basic plan includes the following limits:

Space and user limits for Premium customers

Organizations with Premium contracts can purchase additional spaces through their sales representative and can add users directly via the web app.

There are no limits on the maximum number of spaces. Two Intro spaces are included with every Premium plan. No additional Intro spaces can be added. Customers can add additional paid spaces as indicated on their service order.

Users are governed by the Premium plan purchased and included in the cost of the plan.

Organization creation limits

Note that each Contentful user can create a maximum of 10 organizations (by going to /account/organizations/new and clicking Create). However, there is no limit on how many organizations a user can own. Ownership of an organization can be transferred between users after the organization is created.

Technical limits

Please note that use of Contentful is subject to system limits to ensure uninterrupted functioning of the service infrastructure. These limits are listed in the technical limits section of the developer documentation. If your service usage exceeds the limits listed above, we reserve the right to take corrective action, including, but not limited to, the throttling of our APIs, temporarily suspending or — when other options are unavailable — terminating your account. If you require higher limits, contact a dedicated account manager or reach out to our Customer Success Team to discuss available options.

Trial space limited use case

The Trial spaces (formerly known as Proof of Concept/PoC spaces) we offer to our Premium customers are available subject to a Service Order and the detailed terms set out in such a Service Order. In addition to the Service Order, the following usage limitations apply to these spaces:

• Trial spaces are intended for non-production development and testing purposes only unless otherwise stated in the Service Order and are limited to 30 days.

• Trial spaces are free of charge, save for excess charges for bandwidth quotas set out above.

• SLAs do not apply to Trial spaces. All other terms of the Agreement do apply, including the Acceptable use Policy.

• Trial spaces can be converted into regular production spaces subject to a signed new (or change) Service Order. Any fees will then apply as agreed in such a Service Order.

• Contentful may apply technical restrictions to Trial spaces to enforce the above use conditions (such as: limiting user roles; limiting access to the Trial space; limiting IP address or email domain ranges used in connection with the space; throttling API calls and bandwidth; restricting CDN usage; requiring specific headers for API calls and, if Contentful suspects misuse of a Trial space, suspend or terminate such space).

• Contentful reserves the right to discontinue offering Trial spaces at any time.

Regardless of the pricing plan, we reserve the right to take corrective action, including but not limited to the throttling of the service API for short periods, when the stability of the system is at risk.